Nico Meisinger

In this presentation, we’ll demonstrate in a practical way how Copilot Studio, as a low-code/no-code platform, enables chatbots and agents. We’ll explain their applications in everyday work and how they’re created step by step. We’ll compare dialogue-oriented chatbots with process-driven agents (triggers, actions, flows). Participants will receive clear guidelines (“When to use a chatbot, when to use an agent?”) and an easy-to-implement design principle.

AI accelerates your business while simultaneously creating new, often invisible risks. Using real-world examples, Lisa and Nico demonstrate where uncontrolled use, unclear access, and data flows can become critical in practice. They assess your current status and use a structured fitness check to identify use cases, gaps, and priorities. You’ll see the technologies in action and receive concrete recommendations for your next steps.