Stephen Hofmann

Produktmanager | Mitel

In his presentation "Increasing customer loyalty with Conversational AI", Stephen Hofmann, Product Manager for AI-supported communication systems at Mitel, will show how AI-supported UC and contact center solutions inspire customers, relieve employees of routine tasks and reduce costs at the same time. Practical, innovative and with real added value - a must for anyone who wants to rethink customer communication.

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Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Artificial intelligence Digital Workplace

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Masterclass Artificial intelligence

Hybride UC Lösungen mit KI-Unterstützung

15:15-15:45

Raum D2

German

Basic

What is your corporate communications strategy for the future in challenging times - on-site PBX or cloud? And what role do AI features play? We go beyond black and white to show you the best of both worlds and discuss your individual transformation path for corporate communications, including modern technology and AI support. Based on Mitel/Unify PBXs (on-prem. & cloud) and customizable tools, we meet current and future challenges.