Eric Wilde

Solution Engineer | Deutsche Telekom AG

I support companies in making their customer communication more efficient and customer-friendly with innovative cloud solutions such as Rich Communication Services (RCS), WhatsApp and AI chatbots. As part of Telekom, I provide access to MagentaBusiness APIs for seamless communication. With over 20 years of experience in IT and communication technology, I develop modern approaches for growth and customer satisfaction. Let's shape the future of communication together!

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Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Connectivity

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Discover my sessions, join us live, and don't miss a single presentation at DIGITAL X!

Masterclass Connectivity

Vertrauen schafft Wirkung: Die fehlenden Bausteine für Ihre IT-Roadmap 2026

15:00-15:30

Raum D

German

Basic

AI dialogs only work with trust and smooth processes. The Magenta Business API team of experts show additions for your IT roadmap 2026: RCS Business Messaging as a verified sales and service channel without an app hurdle, automated customer legitimization in the background and plug-and-play integration into existing systems (e.g. Salesforce, Cognigy). For secure processes and fewer hurdles along the customer journey.