Tobias Bothe

AI Experte | Deutsche Telekom Geschäftskunden GmbH

Tobias Bothe is an AI designer and developer of conversational AI solutions in the large enterprise segment. As an operational expert, he applies AI best practices to specific applications and works with real customers and services

Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Artificial intelligence

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Masterclass Artificial intelligence

KI Endkundensupport

13:30-14:00

German

Basic

In this masterclass, we will show you how to take your technical support to the next level of service. The leap to even more effective customer service. With our AI solutions, we combine your experience with your applications, your processes, your existing solutions, and your resources, such as manuals and FAQs, with our expertise and the possibilities of AI to optimally align this knowledge with the needs of service agents and, therefore, your customers. We leave theory behind and use the practical example of Dampsoft software to show how complex instructions can be delivered automatically, precisely, and across channels (voice, RCS). You will also gain insight into how this solution increases customer satisfaction and the availability of your customer service.