Niklas Melzer

Solution Engineer | Deutsche Telekom AG

Niklas Melzer helps companies to automate sales processes and digitally optimize customer experiences. With Rich Communication Services (RCS) and modern communication & network APIs, he creates seamless dialogs between companies and customers wherever interaction happens today. His drive: efficient automation, better data quality and smart solutions that generate real business impact.

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Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Connectivity

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Masterclass Connectivity

Vertrauen schafft Wirkung: Die fehlenden Bausteine für Ihre IT-Roadmap 2026

12:45-13:15

Raum E

German

Basic

AI dialogs only work with trust and smooth processes. The Magenta Business API team of experts show additions for your IT roadmap 2026: RCS Business Messaging as a verified sales and service channel without an app hurdle, automated customer legitimization in the background and plug-and-play integration into existing systems (e.g. Salesforce, Cognigy). For secure processes and fewer hurdles along the customer journey.