Stefan Ostwald
Stefan Oswald is Chief AI Officer and Co-Founder of Parloa, a leading AI company redefining customer service through the use of AI agents. His passion for conversational AI began in 2016 with the founding of “Future of Voice,” one of Europe’s first voice AI agencies. In 2018, he co-founded Parloa, where he now leads the research team for agentic AI, combining state-of-the-art research with scalable, enterprise-grade solutions.
Focus Topics
The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:
About the speaker
Parloa's AI Agent Management Platform automates customer interactions via phone and chat - securely, scalably and at enterprise level. Customer service is evolving from a pure cost factor to a strategic lever for long-term customer relationships. Where today's customer experience is characterized by waiting times and rigid processes, AI agents enable natural, individual conversations in real time. Stefan's goal: to make AI so reliable and user-friendly that every conversation deepens the customer relationship in the long term.