Konstanze Dehlan

Head of Microsoft Business Applications | Deutsche Telekom MMS GmbH

Konstanze Dehlan has been a member of the CRM competence group at Deutsche Telekom MMS from the very beginning. Since 2014, she has been working intensively on digital sales and customer service processes for SMEs and major customers. She translates company requirements into technological solutions and, together with her team, supports the implementation of CRM and ERP projects with a focus on Microsoft Dynamics 365.

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Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Cloud Digital Workplace

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Masterclass Artificial intelligence

Effizient durch herausfordernde Zeiten: Skalieren mit Dynamics 365 und KI

14:30-15:00

Raum D1

German

Basic

Microsoft Dynamics 365 and Copilot help you to streamline and automate processes and act faster in difficult times. We combine proven ERP/CRM strategies with modern AI and show concrete use cases for greater efficiency and lower costs. This masterclass is aimed at Microsoft enthusiasts, CRM and ERP users and process owners.