Mike Ullrich

Managing Consultant | Objektkultur

Mike Ullrich is Managing Consultant at Objektkultur. He began programming at the age of 14 and supported the first internet presences of German companies as a working student in 1994. He has been working full-time in the IT industry since 2000. After 10 years of experience in Artificial Intelligence (AI) and 4 years as head of an internet portal, he joined Objektkultur in 2012, where he implemented and managed Microsoft cloud projects, particularly on the Dynamics 365 platform.

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Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Artificial intelligence Cloud

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Masterclass Artificial intelligence

Hands-on KI im Kundenservice: Was heute wirklich möglich ist - mit Use Cases und Live-Demo

14:30-15:00

Raum A

German

Basic

We show what AI can already do in customer service today: In a live demo with Dynamics 365 Customer Service/Contact Center, we present different ways AI supports everyday service operations - from intelligent assistant functions to automated workflows, using Copilot for Service, Copilot Studio and the new AI Agents. We will take you through typical customer service scenarios, demonstrating which tasks AI can take over and what companies should keep in mind when implementing these solutions.