Ronald Schulz

Head of Portfolio – Salesforce Marketing, Commerce & Data 360 | Telekom MMS GmbH

As Head of Portfolio – Salesforce Marketing, Commerce & Data 360, I lead the strategy, evolution and commercial success of our Salesforce-based cloud solutions, empowering business clients to transform their digital customer engagement and drive measurable business outcomes.

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Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Artificial intelligence Cloud

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Masterclass Artificial intelligence

Service als Umsatztreiber: Mit konkreten Agentforce Use Cases Kosten in Umsätze wandeln

12:15-12:45

Raum B

German

Basic

Increased competition, volatile markets, skilled labor shortages. German manufacturers are under pressure from all sides. In this masterclass, we will demonstrate how leading manufacturing companies can break this cycle with the help of Salesforce and AI-driven service: reduce costs, increase revenue. No theory, just concrete practical examples with measurable results.