Hands-On KI im Kundenservice: Was heute wirklich möglich ist - mit Use Cases und Live-Demo

We show what AI can already do in customer service today: In a live demo with Dynamics 365 Customer Service/Contact Center, we present different ways AI supports everyday service operations - from intelligent assistant functions to automated workflows, using Copilot for Service, Copilot Studio and the new AI Agents. We will take you through typical customer service scenarios, demonstrating which tasks AI can take over and what companies should keep in mind when implementing these solutions.