Maksim Ackermann

Projekt Manager | Deutsche Telekom Service GmbH

For many years, I have been involved in projects relating to multichannel ACD, service numbers, telephone systems and now also AI-supported agent solutions. I particularly enjoy bringing technology and people together - in other words, developing solutions that not only work, but also noticeably simplify everyday working life.
Through my experience in service and process management, I have learned to make complex processes understandable and to achieve real improvements together with teams.

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Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Artificial intelligence Cloud

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Discover my sessions, join us live, and don't miss a single presentation at DIGITAL X!

Masterclass Artificial intelligence

AI: Effizient und bürgernah

15:45-16:15

Raum F

German

Basic

AI telephone agents as the first point of contact in administration and customer service help to increase availability. Recognize concerns, answer simple questions without forwarding them to the back office, arrange appointments without access to your employees. Where necessary, access to back ends takes place via secure channels. Deutsche Telekom and parloa AMP: Agentic-AI from the cloud (Germany, Frankfurt), design, conception, roll-out and operation from a single source and available 24/7.