Masterclass
Artificial intelligence
AI: Effizient und bürgernah
13.05.2026
15:45 - 16:15
Raum F
German
Basic
AI telephone agents as the first point of contact in administration and customer service help to increase availability. Recognize concerns, answer simple questions without forwarding them to the back office, arrange appointments without access to your employees. Where necessary, access to back ends takes place via secure channels.
Deutsche Telekom and parloa AMP: Agentic-AI from the cloud (Germany, Frankfurt), design, conception, roll-out and operation from a single source and available 24/7.
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