Florian Plenk

Head of Technical Support | BORA GmbH

Florian Plenk has been Head of Technical Support at BORA since 2020. He is responsible for global technical service with over 40 field service and 30 office staff. With many years of management experience in operations and business development, he is driving forward the digitalization of the service area and continuously optimizing processes for maximum customer satisfaction.

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Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Artificial intelligence

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Masterclass Artificial intelligence

Die beste KI-Plattform für komplexes Wissen – Warum Standard-KI scheitert und wie Unternehmen kritische Prozesse automatisieren

12:30-13:00

Raum A

German

Basic

Standard AI sounds promising - but fails as soon as it becomes complex. Technical documentation, distributed knowledge, ERP data and tasks that require context and judgment overwhelm generic solutions. In this masterclass, octonomy CEO Sushel Bijganath uses concrete practical examples to show how companies can automate complex support and service processes with reliable, hallucination-free AI - without replacing existing systems. Afterwards, BORA will talk about the details: How did the implementation really go? What stumbling blocks were there? What should companies pay attention to right from the start? Unvarnished insights, honest learnings and practical tips for anyone who wants to know what to expect from AI projects.