Sushel Bijganath

CEO | octonomy

Sushel Bijganath has been the founder and CEO of successful digital companies for 20 years. After working at BCG, Bertelsmann and RTL Digital, he built up a global SaaS business with customers from 20% of the Fortune 500. He developed his first AI application for music recognition as a teenager. Today, he is driving the AI-supported automation of complex knowledge work in SMEs with octonomy.

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Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Artificial intelligence

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Masterclass Artificial intelligence

Die beste KI-Plattform für komplexes Wissen – Warum Standard-KI scheitert und wie Unternehmen kritische Prozesse automatisieren

12:30-13:00

Raum A

German

Basic

Standard AI sounds promising - but fails as soon as it becomes complex. Technical documentation, distributed knowledge, ERP data and tasks that require context and judgment overwhelm generic solutions. In this masterclass, octonomy CEO Sushel Bijganath uses concrete practical examples to show how companies can automate complex support and service processes with reliable, hallucination-free AI - without replacing existing systems. Afterwards, BORA will talk about the details: How did the implementation really go? What stumbling blocks were there? What should companies pay attention to right from the start? Unvarnished insights, honest learnings and practical tips for anyone who wants to know what to expect from AI projects.