Alicja Teschke

Build your own help desk agent using Copilot Studio. Alicja and Marcus will show you live how an agent responds to inquiries, provides appropriate solutions from the knowledge base, and resolves simple issues on its own—from the initial inquiry all the way to the solution. You’ll see what works reliably today and where the limitations lie. And you’ll walk away with concrete strategies to significantly reduce the workload on your first-level support team.

Experience Copilot firsthand. In this interactive session, you’ll work with Copilot yourself, right on the test notebook. You’ll tackle typical tasks from your daily work, discover productive prompts, and learn how Copilot makes communication, documents, and workflows noticeably easier. Look forward to real-world scenarios, clear best practices, and tips you can apply immediately in your daily work.

Build AI agents securely. Most risks do not come from technology but from unsafe usage. In this session you will see live how Security Copilot assesses phishing, prepares incidents and automates workflows. From out of the box to a custom security agent built with Copilot Studio and MCP. Alicja shows what works today and where limits are. You leave with clear guidance for secure AI adoption.