Masterclasses
Security
AI
Bau deinen Help Desk Agent
08.09.2026
11:00 - 11:45
Microsoft Knowledge-Hub
German
Advanced
Build your own help desk agent using Copilot Studio.
Alicja and Marcus will show you live how an agent responds to inquiries, provides appropriate solutions from the knowledge base, and resolves simple issues on its own—from the initial inquiry all the way to the solution. You’ll see what works reliably today and where the limitations lie. And you’ll walk away with concrete strategies to significantly reduce the workload on your first-level support team.
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