Marcus Henker

Build your own help desk agent using Copilot Studio. Alicja and Marcus will show you live how an agent responds to inquiries, provides appropriate solutions from the knowledge base, and resolves simple issues on its own—from the initial inquiry all the way to the solution. You’ll see what works reliably today and where the limitations lie. And you’ll walk away with concrete strategies to significantly reduce the workload on your first-level support team.

Today, AI agents operate autonomously within systems and processes. They access data and make decisions. Many people are already using them, but few know how much control they actually have. In this session, we’ll show you how to establish control using Microsoft security and AI technologies, realistically assess your maturity level, and get started safely. You’ll understand what’s possible today and where your responsibility begins.

How do you turn a flood of signals into clear decisions? In live demos, you’ll see how Microsoft Security Copilot assesses phishing attempts, prepares incident responses, and automates workflows—from standard setups to creating your own security agent using Copilot Studio and MCP. Marcus and Andreas will clearly demonstrate what works today.