Schluss mit ERP- und CRM-Altlasten: Mit Microsoft Dynamics 365 und KI-Agenten zurück in den Standard

Many companies are investing in AI – yet there is often a gap between the hype and measurable business impact. In this masterclass, we demonstrate how AI can be implemented in Microsoft Dynamics 365 in a structured, cost-effective and standards-compliant manner. We dispel common AI myths, set realistic expectations and highlight specific application potentials within CRM and ERP processes.
Using the ITVT maturity models, participants will gain an understanding of which AI use cases make sense at which stage of a company’s development. We will demonstrate the practical use of AI agents in Dynamics 365 – including business value, ROI analysis and a pragmatic roadmap for successful implementation within the organisation.