NiCE Cognigy
NiCE Cognigy showcases flexible, empathetic, and autonomous AI agents for customer service.
Experience how you and your customers can interact with AI at our booth.
- Goal-oriented, natural dialogues instead of rigid conversations
- Comprehensive personalization thanks to its ability for memory and context understanding.
- Seamless collaboration between AI agents and humans
- Fully controllable, flexibly integrable, and ready for enterprise use
Our Focus Topics
Our focus topics form the thematic core of the DIGITAL X – with a clear view of the relevant challenges and opportunities for companies.
About the company
Customer service is going through a technological transformation. Old-style chatbots – which are rule-based, rigid, and difficult to maintain – can no longer meet rising customer expectations. Customers now demand relevance, speed, and empathy. Agentic AI is ushering in a new era.
Digital agents that respond to requests and also think, act, and communicate independently. These agents understand contexts, use tools, collaborate with other agents, and delegate tasks to people with full context transfer. The result is a service that feels human, is highly available, and scales efficiently. For companies, this represents a significant step towards an AI-supported service organization of the future.
Your sources of inspiration
The minds that provide you with fresh ideas and new perspectives.
