Masterclass
Artificial intelligence
Agentic AI in der Praxis: Mut, Wandel und echte Nutzerakzeptanz
24.03.2026
12:15 - 12:45
Raum J | Ebene 5
German
Basic
Oliver Jung shows why generic chatbots fail and the customer experience at the same time. Scripted bots have had their day. In this masterclass session, we will show you why agentic AI is a real turning point in customer service. Our experience in implementing these projects shows that we need to get out of old patterns and scripted dialogs. Those who act boldly now will be rewarded with user acceptance. Classic voicebots are no alternative to agentic AI today.
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NiCE Cognigy