Oliver Jung

Partner Executive | NiCE Cognigy

At NiCE Cognigy, Oliver Jung leads the strategic expansion of the partner ecosystem and the scaling of partner-driven sales. Previously, he spent five years at Facebook/Meta growing the partner business across Central Europe. Passionate about new technologies, he gained 20 years of telecommunications experience at Vodafone and Deutsche Telekom in various leadership roles across business development, product, marketing, and sales.

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Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Artificial intelligence

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Masterclass Artificial intelligence

Agentic AI in der Praxis: Mut, Wandel und echte Nutzerakzeptanz

12:15-12:45

Raum J | Ebene 5

German

Basic

Oliver Jung shows why generic chatbots fail and the customer experience at the same time. Scripted bots have had their day. In this masterclass session, we will show you why agentic AI is a real turning point in customer service. Our experience in implementing these projects shows that we need to get out of old patterns and scripted dialogs. Those who act boldly now will be rewarded with user acceptance. Classic voicebots are no alternative to agentic AI today.