Masterclass
Digital Workplace
22% höhere FCR: So macht KI Ihren MS Teams Kundenservice effizienter
24.03.2026
13:45 - 14:15
Luware Lounge | Ebene 5
German
Basic
How does modern customer service based on Microsoft Teams work? This masterclass shows how companies can expand their existing Teams telephony into an intelligent, AI-supported omnichannel contact center. Using practical examples, participants will experience how Luware Nimbus combines call distribution, digital channels and system integrations - for more efficient processes, better availability and a seamless customer experience.
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