Christopher Zier

Account Executive | Luware

Christopher Zier is an Account Executive at Luware and has been working in the fields of telephony and collaboration for over 20 years. After holding sales positions at HP, Tandberg and Cisco, he has been responsible for Luware's German business since 2012 and has in-depth, cross-industry expertise in modern customer service. In his masterclass, he will demonstrate how AI-supported solutions based on Microsoft Teams increase efficiency and open up new potential in customer dialog.

Follow me

Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Digital Workplace

Experience my sessions live.

Discover my sessions, join us live, and don't miss a single presentation at DIGITAL X!

Masterclass Digital Workplace

22% höhere FCR: So macht KI Ihren MS Teams Kundenservice effizienter

13:45-14:15

Luware Lounge | Ebene 5

German

Basic

How does modern customer service based on Microsoft Teams work? This masterclass shows how companies can expand their existing Teams telephony into an intelligent, AI-supported omnichannel contact center. Using practical examples, participants will experience how Luware Nimbus combines call distribution, digital channels and system integrations - for more efficient processes, better availability and a seamless customer experience.