Benedikt Peine

AI Officer | celebrate company

Benedikt Peine is AI Officer at celebrate company, one of the leading providers of personalized print products in Europe with the brands kartenmacherei and Rosemood. After ten years at the company and a background in scaling CX organizations, he is now driving the AI and automation strategy - true to his motto: "Automate the ordinary so people can deliver the extraordinary." His focus is on using AI not as a replacement for people, but as a tool that frees them up to focus on the essentials.

Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Artificial intelligence

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Masterclass Artificial intelligence

Verlässliche KI-Plattform im Customer Service – Context Management und Skalierung am Praxisbeispiel celebrate company

13:00-13:30

Raum H

German

Basic

Standard AI solutions fail once things become complex. Octonomy CEO Sushel Bijganath concisely demonstrates how companies can automate critical processes using a reliable AI platform. Afterwards, ANWR GROUP Director IT Sven Kulikowsky presents two strategic cases: ANNI as the future of retailer consulting and AI-supported customer service at ANWR Media through automation and system integrations. This shows how one platform can serve different target groups – including key learnings and success factors.