Verlässliche KI-Plattform im Customer Service – Context Management und Skalierung am Praxisbeispiel celebrate company

Standard AI solutions fail once things become complex. Octonomy CEO Sushel Bijganath concisely demonstrates how companies can automate critical processes using a reliable AI platform. Afterwards, ANWR GROUP Director IT Sven Kulikowsky presents two strategic cases: ANNI as the future of retailer consulting and AI-supported customer service at ANWR Media through automation and system integrations. This shows how one platform can serve different target groups – including key learnings and success factors.