Benjamin Pomrehn

Software Engineer | Deutsche Telekom Service GmbH

Benjamin Pomrehn is a specialist in conversational AI and IVR. He has 15 years of experience in designing and implementing complex, dynamic IVR applications and voice bots.
He is also a certified Parloa AMP AI Agent Builder specializing in the development of AI-based dialogue systems using Parloa AMP.

Follow me

Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Artificial intelligence

Experience my sessions live.

Discover my sessions, join us live, and don't miss a single presentation at DIGITAL X!

Masterclass Artificial intelligence

AI: Effizient und bürgernah

15:45-16:15

Raum F

German

Basic

AI telephone agents as the first point of contact in administration and customer service help to increase availability. Recognize concerns, answer simple questions without forwarding them to the back office, arrange appointments without access to your employees. Where necessary, access to back ends takes place via secure channels. Deutsche Telekom and parloa AMP: Agentic-AI from the cloud (Germany, Frankfurt), design, conception, roll-out and operation from a single source and available 24/7.