Jens Vogel

Product Owner | Deutsche Telekom Service GmbH

Jens Vogel has more than 20 years of experience in IVR, speech recognition, and speech synthesis. Since 2019, he has been deeply involved in rule-based conversational AI and brings extensive expertise to this field.
He has also been certified as a Professional Product Owner Level II (scrum.org) since 2023.

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Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Artificial intelligence Connectivity

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Masterclass Artificial intelligence

AI: Effizient und bürgernah

15:45-16:15

Raum F

German

Basic

AI telephone agents as the first point of contact in administration and customer service help to increase availability. Recognize concerns, answer simple questions without forwarding them to the back office, arrange appointments without access to your employees. Where necessary, access to back ends takes place via secure channels. Deutsche Telekom and parloa AMP: Agentic-AI from the cloud (Germany, Frankfurt), design, conception, roll-out and operation from a single source and available 24/7.